Terms and Conditions
By using this website, commissioning a pet portrait or purchasing a product, you agree to the following terms and conditions:
Copyright
The artist, Lauren Purves, holds the rights to all commissioned and original artwork produced. The artist has the right to use any artwork produced in a promotional capacity on social media, websites, and portfolios. No permission is given to reproduce or use any of the images/artwork purchased or displayed on this website/ social media, as well as logos and branding. A client who commissions or purchases artwork has the right to display the physical art for personal use only - they do not have the right to reproduce, sell or distribute this artwork without the artist’s permission. If the client wishes to share the artwork online, credit to the artist must be given. All Rights Reserved.
Contact details
Lauren’s Prints (sole trader)
Lauren Purves
12 Clerkington Road, Haddington, EH41 4EL
Portrait Commission Terms and Conditions
1.Commission Process
Please include the number of pets, pose, and timing requests at the initial enquiry.
The artist works from one main reference photo, with additional photos as reference for markings and colours. These need to be provided before a deposit is paid. The client must have permission from the photographer to use the image if it was not taken by themselves. If no suitable reference photo can be found, the artist has the right to turn down the commission request.
The artist may ask for additional information about the subject to accurately capture their personality. The artist and the client will agree on a size, reference photo, pose, and timescale for the portrait before work commences.
2.Payments
A non-refundable deposit of 40% of the total price is required to book a commission slot. The payment can be made via bank transfer or paypal invoice depending on client preference. The client will also be provided with an invoice and a copy of these Terms and Conditions. The artist will not start work on the commission until the deposit is paid.
3.Completion
The artist will let the client know the estimated completion date, and will update the client as their portrait progresses. The artist will aim to accommodate any specific timing requests.
Upon completion of the portrait the client will be shown the artwork - the option to make small adjustments at this stage is available if something isn’t quite right (small details, slight colour changes, adding a marking etc).
Once the client is happy with the artwork, the balancing payment is required before the portrait is shipped to them. They will be provided an invoice for this amount.
4.Shipping
Postage is free and covered by the artist to locations within the UK.
For international shipping, the postage will be calculated and an estimate provided to the client. If it is more than £5 the client will be asked to pay the remaining amount. Shipping for very large orders may incur additional fees to ensure the artwork is adequately packaged and protected.
All portraits are shipped 1st class with Royal Mail, wrapped in glassine paper and packaged in a secure box with padding to prevent damage.
5.Portrait Cancellations and Refunds
If a portrait is cancelled by the client after the deposit is paid and work on the commission has started, their deposit will not be refunded. The deposit can be refunded if a client cancels and the portrait has not been started yet.
If the artist needs to cancel the commission before work has started on the artwork, the client's deposit will be fully refunded.
If the client is unhappy with the artwork even after minor alterations (small details, slight colour changes etc.), the balancing payment does not need to be paid. However, the artwork will not be shipped to them.
In the unlikely event your portrait is damaged during postage, please let the artist know, and return the portrait in the post in the original packaging. A new portrait can be completed for you upon return of the original one. This will be completed at the earliest possible time slot that the artist has available.
6.Responsiveness
If the client fails to respond to communication after two weeks, the project will be postponed until they get back in contact. If communication is not re-established after 4 weeks, the project will be stopped and any deposit kept as compensation for lost time.
7.Data Protection
The artist will need your name, email address and postage address to complete the portrait. For more information, please see the privacy policy here. Once the portrait has been completed, the records of email addresses and addresses will be deleted, as well as pet reference photos unless the client gives permission to use them.
General Terms and Conditions
Overview
This website is operated by Lauren's Prints. Throughout the site, the terms “we”, “us” and “our” refer to Lauren's Prints. Lauren's Prints offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1.Products
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
2.Returns
I have a 30 day return policy, so you have 30 days after receiving an item to request a return. The item must be in the same condition that you received it, in the original packaging and unused. You will also need a proof of purchase (i.e. email receipt).
To start a return, you can contact me at laurensprintsuk@gmail.com. If accepted, I’ll send you instructions on where to send your package. I will ask that you cover postage costs initially, which I will pay back to you. You can always contact me with any questions at laurensprintsuk@gmail.com.
Damages
Please let me know if there is anything wrong with the product, or if you received the wrong item.
European Union 14 day cooling off period
If the products is being shipped into the European Union, you have the right to return or cancel your order within 14 days without any reason. Your product should be in the same condition you received it in, unused, with original packaging, and you must have proof of purchase.
Refund Approval/Payment
I will let you know once I’ve received your return, and will refund your original payment method within 10 business days. It can take some time for your bank or card to process the refund as well. If it takes longer than 10 business days, please contact me at laurensprintsuk@gmail.com.
Non-returnable items
Personalized products (i.e. pet portraits) cannot always be returned - please see 5. Portrait Cancellations and Refunds.
3.Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
To use the services, you may need to provide an email address, billing, payment, and shipping information (privacy policy is linked here). You represent that all information provided is correct, current and complete and you have the right to provide that information.
4.General Terms
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
5.Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
There may be the occasional typographical error, inaccuracy or omission on the services - related to product descriptions, prices, promotions and offers, shipping charges, transit times, and availability. I have the right to correct errors, and to update information or cancel orders if the information is inaccurate. If an order has been submitted and needs changed/cancelled due to an error, I will contact you as laid out in section 6: Orders. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified or updated.
6.Orders
Lauren’s Prints has the right to accept or decline an order for any reason - your order isn’t accepted until Lauren’s Prints confirms the order and processes your payment. Please review your order carefully as I may not be able to cancel an order once it is accepted. If your order is not accepted or needs changes made, I will contact you using the email or phone number provided when the order was made.
You also agree that purchases are for your own personal use and not for resale or export.
7.Prices and Billing
Prices, discounts and promotions are able to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The price charged will be the price in effect when the order is placed - this will be in your order confirmation email. Unless expressly stated, the prices do not include shipping, handling, customs, taxes, or import charges.
Prices on the online store may be different from prices offered in person. There may be occasional promotions on these prices which will come with their own terms and conditions.
You agree to provide current, complete and accurate purchase, payment and account information when purchasing from Lauren’s Prints. You agree that:
Your credit card information you provide is true, correct and complete
You are authorised to use the credit card for the purchase
Charges incurred to you will be honoured by your credit card company
You will pay the charges incurred, including shipping/handling/taxes (if applicable)
The following payment methods are accepted with Squarespace Payments:
Visa, Mastercard, AMEX, Discover, JCB, Diners Club, UnionPay, Apple Pay, Afterpay/Clearpay, Klarna, SEPA, iDEAL.
8.Shipping and Delivery
I am not liable for shipping and delivery delays, all delivery times are estimates and can’t be guaranteed. Once I give the products to the postage carrier, the risk of delays or loss passes to you.
9.Third Party Links
The website and services may contain materials from and links to websites operated by third parties - this includes embedded third party functionality. If you decide to leave the services to access these other websites, you do so at your own risk. Lauren’s Prints is not responsible for checking the content of other websites you access.
Lauren’s Prints is not liable for any harm, damages, purchases, or use of any products/services/resources/content related to accessing third-party websites. Please read the third party’s policies and make sure you understand them before engaging in any transactions. Any complaints or questions about their website or content should be sent to the third party.
10.Privacy Policy
Can be found here.
11.Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
My content is protected by copyright laws, and also cannot be used for commercial purposes by others - please see the first section of the terms and conditions, ‘Copyright’.
12.Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Lauren's Prints, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
13.Indemnification
You agree to indemnify, defend and hold harmless Lauren's Prints and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
14.Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
15.Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
16.Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
17.Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws
of United Kingdom.
18.Changes to Terms and Conditions
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those change